Product Guarantee and Return Policy

Return & Refund Policy

 

Refund policy

Every product is backed by a 1 year warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing.

 Our refund policy is simple. if you don't like it within 30 days, we accept full returns.

 

 

If you are shipping the product

Carefully pack the item(s) in the original package.

Stick the shipping label we offered on the outer

The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.

For assistance on return, please send a message at bigjacktools@gmail.com

 

How long you will receive the refund money?

  1. If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).
  2. If you pay through the Paypal, you will receive the refund on time after you receive the refund email.